Two elements of an apology

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Compassion and Contrition "We're sorry that your flight was cancelled. This must have truly messed up your day, sir." That's a statement of compassion. "Cancelling a flight that a valued customer trusted us to fly is not the way we...

Links for 9-18-14

on Mark Thoma about

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Keynes and the Macmillan committee - mainly macro Italian workers were too productive for 20 years - Antonio Fatas Can New Economic Thinking Solve the Next Crisis? - Brad DeLong Carbon Pricing: Good for You, Good for the Planet -...